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Hydro-Québec

Project Leader(s): 

Postdoctoral fellow: Dr. Amel Jaoua, Département d'Informatique et de Recherche Opérationnelle Lead faculty member: Dr. Pierre L’Ecuyer, Département d'Informatique et de Recherche Opérationnelle

Non-academic participants: 

This project is split into two parts. The first is to model the arrival process to take into account the forms of dependence in the forecast call center of Hydro-Quebec. A second aspect concerns the proposal for a control system for real-time reallocation of agents. For the first part the need for more accurate models of stochastic processes has been made by officials of Hydro-Quebec. We therefore propose a model incorporating both dependence and intraday dependence between call types. It would then provide better predictions of future arrival of calls during the day.